Last Updated: 25 Nov 2025

Welcome to GlobalMedPool, operated by Wenzhou Shibo Business Management Co., Ltd. (“we,” “us,” or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website GlobalMedPool.com (“Platform”).

By accessing or using our services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information to provide, improve, and secure our services:

1.1 Personal Information

• Full name
• Age, gender, nationality
• Contact details (email, mobile number, address)
• Passport or ID information (if required for medical/travel services)

1.2 Medical Information

• Medical history and current conditions
• Lab reports, prescriptions, diagnostic images
• Information shared during consultations
  This information is collected only with your explicit consent and used solely to coordinate medical services.

1.3 Technical & Usage Information

• IP address
• Device type
• Browser type
• Pages visited
• Cookies and tracking data
• Location (approximate)

1.4 Communication Data

• Emails
• Chat messages
• Uploaded documents
• Inquiry forms
• Call logs (if applicable)

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• To connect you with medical institutions in China
• To coordinate consultations, appointments, and medical services
• To assist with travel and logistics
• To help with translations and communication

2.2 Platform Operation & Improvement

• To enhance website performance
• To analyze user behavior
• To fix bugs and improve user experience

2.3 Legal & Safety Purposes

• To comply with Chinese laws and international regulations
• To prevent fraud, misuse, or illegal activities
• To protect our legal rights

2.4 Marketing & Communication

• To send service updates
• To provide offers or news (only with your consent)
  You may opt out of marketing emails anytime.

3. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

• Your consent
• Performance of a contract (when coordinating services)
• Legal obligations
• Legitimate interests (to improve our services)

4. How We Share Your Information

We may share your information with:

4.1 Medical Institutions

Licensed hospitals, clinics, and doctors in China to facilitate your medical care.

4.2 Service Partners

• Travel agencies (if you request assistance)
• Translation partners
• Logistics providers
• Technology & payment service providers

4.3 Legal Authorities

If required by Chinese law or international regulations.

We do NOT sell or rent your personal information.

5. International Data Transfers

Your data may be transferred to:

• Medical institutions in China
• Our servers or partners’ servers located outside your home country

We use security measures such as encryption and confidentiality agreements to ensure safe transfer.

6. Data Security

We implement strict safeguards to protect your information:

• Encryption
• Secure servers
• Access control
• Authentication protocols
• Regular security audits

However, no online service can guarantee absolute security.

7. Retention of Information

We retain your information only as long as necessary to:

• Provide requested services
• Comply with legal requirements
• Resolve disputes
• Maintain records

Medical and personal data is deleted upon your request, unless laws require us to retain it.

8. Your Rights

Depending on your region (EU, UK, India, Middle East, etc.), you may have rights including:

• Access to your data
• Correction of inaccurate information
• Deletion (Right to be Forgotten)
• Withdrawal of consent
• Restriction of processing
• Data portability
• Objection to certain processing

To exercise these rights, contact us using the details below.

9. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance
• Personalize content
• Analyze traffic
• Enhance security

You can manage cookies in your browser settings.

10. Third-Party Links

Our site may contain links to third-party websites.
We are not responsible for their privacy practices.
You should review their policies before sharing personal information.

11. Children’s Privacy

GlobalMedPool does not knowingly collect data from individuals under 18 years without parental consent.

If you believe we have collected data from a minor, please contact us for immediate removal.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Updated policies will be posted on this page with a revised date.
Continued use of the website implies acceptance of the updated policy.

13. Contact Us

For questions or requests related to your privacy, please contact:

Wenzhou Shibo Business Management Co., Ltd.
Chenmuqiao Street No.666, Ouhai, Wenzhou, Zhejiang, China
Email: info@globalmedpool.com
Phone: +86 18357823575